Terms and conditions of use


The information contained in this website is for general information purposes only. The information is provided by Air Conditioners R Us and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Shipments and returns

Packages are generally shipped via common ground carrier or LTL freight carrier to the 48 continental states. 

All products are stored and shipped in their original manufacturers packaging and are shipped fully insured. Therefore, all damaged condition deliveries must be reported to the delivery shipping company and Air Conditioners R Us within 10 days of delivery in order to expedite the refund/replacement process. Please inspect your package upon delivery and report any damages to the deliverer. Please retain all original packaging and accessories as they will need to be returned to Air Conditioners R Us, before a replacement or refund can be issued.

Unopened Merchandise 
You may return any "unopened" products and accessories within 30 days of purchase for refund, minus 10% restocking fee and our outbound shipping costs. Simply return the item to us, shipping prepaid & using the most convenient shipping method available to you. Some products include free shipping, so if you return one of these products our actual outbound shipping costs will be deducted from your original payment. 

Opened Merchandise 
"Opened" and unused products and accessories in their original packaging can be returned within 30 days of delivery, but will be subject to a 25% restocking fee to cover testing, cleaning and repackaging expenses. Simply return the item to us, shipping prepaid & using the most convenient shipping method available to you. Some products include free shipping, so if you return one of these products our actual outbound shipping costs will be deducted from your return refund. Opened returns must be in salable condition with original materials and packaging.

Installed Items 
Once an item has been installed it cannot be returned. Any damage due to improper installation is the responsibility of you or your installer. A warranty claim can be made, but it is up to the discretion of the manufacturer if they will cover any costs associated with an incorrect installation. 

Damaged Products 
You must take the time to inspect the goods before you sign the delivery receipt from the carrier. If you sign the delivery receipt without inspecting the shipment you will be responsible for filing a freight claim and arranging for a repair or return of the damaged goods. Concealed damage claims must be reported immediately.

Air Conditioners R Us may test products that are returned because they didn't start when arrived and impose a customer fee equal to 15 percent of the product sales price if the customer misrepresents the condition of the product. Any returned product that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering may result in the customer being charged a higher restocking fee based on the condition of the product.

Packages that contain more than $500 of merchandise require a signature by most carriers; otherwise, it is generally up to the driver's discretion to determine whether a signature is required. Any non-deliverable packages returned by the ground or LTL freight carrier will incur the actual return carrier charges and original shipping charges deducted from original payment. All other returns for refund or exchange need to be requested within 30 days of delivery in new, unopened and undamaged condition. Shipping cost will be deducted for refunds or exchanges, not due to shipping damage.

Any returned product that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering may result in the customer being charged a higher restocking fee based on the condition of the product.

Through this website you are able to link to other websites which are not under the control of Air Conditioners R Us. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

EVERY EFFORT IS MADE TO KEEP THE WEBSITE UP AND RUNNING SMOOTHLY. HOWEVER AIR CONDITIONERS R US TAKES NO RESPONSIBILITY FOR, AND WILL NOT BE LIABLE FOR, THE WEBSITE BEING TEMPORARILY UNAVAILABLE DUE TO TECHNICAL ISSUES BEYOND OUR CONTROL.