TERMS AND CONDITIONS OF SERVICE

Welcome to AirConditionersRus.com. AirConditionersRus.com provides HVAC equipment, materials and related components to you when you shop at AirConditionersRus.com. By using AirConditionersRus.com, you agree, on behalf of yourself and others who shop for any product under your account, to the following conditions.

All products are shipped from the manufacturer, their warehouses or the manufacturer's authorized distributors. All orders placed with Air Conditioners R Us are immediately submitted to the manufacturer or their authorized distributors at the time you place your order with Air Conditioners R Us and can not be immediately or normally cancelled. No refund or credit will be given before we can confirm your cancellation request with the manufacturer or their distributor.

Each manufacturer and their distributors have different approximate processing times from the time they receive your order from Air Conditioners R Us to the time those orders are shipped out with carrier tracking numbers, which will be emailed to your registered email address. Those approximate processing times are stated on each product page and next to each product on the shopping cart summary and payment page. Most products are shipped out within the stated processing time or sooner, but occasionally there may be a delay. 

Credit Card Payment Terms 

The online payment terms constitute a contract between you and Air Conditioners R Us. You may either accept or decline the Terms as indicated at the bottom of this page, but to make payment using the Services you must accept the Terms by clicking “I Accept”. All payments of Air Conditioners R Us invoices using the online credit card facilities are subject to the following conditions. Air Conditioners R Us accepts the following cards:

• American Express
• Discover
• MasterCard
• Visa

By submitting your order with Air Conditioners R Us, you and any other person on your behalf agree to not file any dispute with your credit card issuer prior to communicating your concern(s) in email to Info@AirConditionersRus.com and waiting no less than 7 business days for our email response. In addition, you agree to not file any dispute with your credit card issuer prior to waiting at least 7 business days past the latest date that your ordered product(s) are advertised to ship out.

The information is provided by Air Conditioners R Us and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

SHIPMENTS AND RETURNS

Packages are generally shipped via common ground carrier or LTL freight carrier to the 48 continental states. 

All products are stored and shipped in their original manufacturers packaging and are shipped fully insured. Therefore, all damaged condition deliveries must be reported to the delivery shipping company and Air Conditioners R Us within 10 days of delivery in order to expedite the refund/replacement process. Please inspect your package upon delivery and report any damages to the deliverer. Please retain all original packaging and accessories as they will need to be returned to Air Conditioners R Us, before a replacement or refund can be issued.

Unopened Merchandise 
You may return any "unopened" products and accessories within 15 days of purchase for refund, minus 25% restocking fee and our outbound shipping costs. Simply return the item to us, shipping prepaid & using the most convenient shipping method available to you. Some products include free shipping, so if you return one of these products our actual outbound shipping costs will be deducted from your original payment. 

Any returned product that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering may result in the customer being charged a higher restocking fee based on the condition of the product.

Opened Merchandise 
"Opened" products cannot be returned. If you have any questions, please contact us prior to making a purchase.

Installed Items 
Once an item has been installed it cannot be returned. Any damage due to improper installation is the responsibility of you or your installer. A warranty claim can be made, but it is up to the discretion of the manufacturer if they will cover any costs associated with an incorrect installation. 

Damaged Products 
You must take the time to inspect the goods before you sign the delivery receipt from the carrier. If you sign the delivery receipt without inspecting the shipment you will be responsible for filing a freight claim and arranging for a repair or return of the damaged goods. Concealed damage claims must be reported immediately.

Special order and retired items are non-refundable.

Packages that contain more than $800 of merchandise require a signature by most carriers; otherwise, it is generally up to the driver's discretion to determine whether a signature is required. Any refused, non-deliverable packages returned by the shipping carrier (either ground or air) or freight service, will incur the carrier's return shipping charges, the original outbound shipping charges deducted from original payment, in addition to a minimum 25% restocking fee if the product is eligible for return and is returned in its original, unopened and resalable condition. If the package is returned in opened, unoriginal or unsellable condition, the buyer forfeits any refund. All other returns for refund or exchange need to be requested within 30 days of delivery in new, unopened and undamaged condition. Shipping cost will be deducted for refunds or exchanges, not due to shipping damage.

In very rare occasions, if the shipping carrier marks your package tracking number as delivered, but you did not receive it, you will be responsible to report your claim to the shipping carrier. The shipping carrier has an extensive investigation procedure in place, including GPS logging of where and when packages are marked as delivered by the carrier's driver, but requires your cooperation with the shipping carrier's claim procedure.   

Through this website you are able to link to other websites which are not under the control of Air Conditioners R Us. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Air Conditioners R Us takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.