Shipments and returns

Your pack shipment

The fastest method to receive your products is through will-call pick up at any of 471 HVAC distribution warehouses in 44 U.S. States. Please call for branch locations nearest you.

Otherwise, packages are generally dispatched within 1-2 business days after receipt of payment and are shipped via common ground carrier or LTL freight carrier to the 48 continental states with tracking and lift-gate drop-off. We will provide you with a link to track your package online.

All damaged condition deliveries must be reported to the shipping company and Air Conditioners R Us within 10 days of delivery in order to expedite the refund/replacement process. Please inspect your package upon delivery and report any damages to the deliverer. All other returns for refund or exchange need to be requested within 30 days of delivery in new, unopened and undamaged condition. Shipping cost will be deducted for refunds or exchanges, not due to shipping damage.